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Monitoring | NOC Services

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PTI’s NOC customer contact center is a state of the art communication facility providing fully managed services of all critical and non-critical events within your facility.  Downtime is not an option for our customers!  They rely on our Operations Center to manage alarms from mission critical equipment and immediately begin contacting the customer and/or maintenance provider with the goal of restoring normal operations to the system. The PTI  NOC is centrally located and provides multiple layers of redundancy in power, network, and phone systems.  In case of a disaster the facility is re-locatable instantly to a back up Five 9’s Facility.

Arc Angel Monitoring Services and Call Center

Benefits of our NOC Services:
 

  • Proactive Notification
  • Fast and efficient Ticket Resolution
  • Standardized Reporting
  • Reduced cost of operation
  • 24/7 intelligence monitoring
  • Automated Critical Messaging
  • 24/7 dispatch services
  • Expedited service response time
  • Complete Technical Support
  • Help Desk Support
  • Battery Alarm Analysis
  • Event Analysis
NOC Levels of Service Include:

  • 24x7x365 service
  • Customer reports available from Cloud Website
  • Event notification by email
  • Reduced cost of operation
  • NOC will provide automated phone call notifications
  • Automated Critical Messaging
  • Ticketing System Portal

 

To learn more about our NOC Services contact Tim Wilson at twilson@ptisolutions.com