Professional Level Technicians
PTI Solutions has always provided installed solutions that work, and they stand behind their products. They have professional level technicians that take pride in their work and the way that the system is installed. I had PTI install a Cell Watch system on all three of the UPS systems at my site. There were 60 wet cell jars per UPS that were all monitored by Cell Watch. After having success with the Cell Watch system on the wet cell batteries we decided to also install them on our generator starter batteries. This allowed us to have automated alerts sent for any of the critical batteries on site to technicians immediately. PTI Solutions was always willing to assist with any troubleshooting. The system had very few problems over the years but if anything needed a technician to come out and resolve it in person they were always ready to send someone to make sure it was fixed properly. PTI Solutions in my opinion has been willing to go the extra step to be not only a vendor but a great partner for battery monitoring systems. I would recommend them to others for any projects that need to use battery monitoring.
Quick to Respond
“PTI does a great job delivering outstanding customer service. When I first started, they took the time to come in and train me on their software and they are always quick to respond to any questions that I have. I have not experienced any problems with their monitoring platform and they are fast on their installation of new services that I have added. I’m glad I am working with them.”
“What I like, is when I send you and an email or call, you always respond.”
We have been dealing with Predictive Technology for about 16 years now and couldn’t be more pleased with the Customer Service. From the initial system install, upgrades, component replacement and just general calls for related information, I just make a quick call and have anything I need in a very fast timeframe, mostly within minutes. The President of the company, Tim Wilson, gives you the feeling of calling a friend rather than the large corporations that keep just passing you on from line to line. Tim is very knowledgeable of the products he represents and will go out of his way to get you taken care of.
PTI offers great service and products with a great support staff.
Data Center Property Management Group
Your company is truly upstanding and is behind its product 100%. I will refer everyone I know. Predictive Technology’s service was worth a fortune to my company.
Experience and Knowledge
Predictive Technology has the experience and knowledge to be able to provide the best possible service. Their vendor relationships help them provide the best possible solutions.
Above and Beyond Expectations
PTI has very knowledgeable people and provide a service that is invaluable to our business, going above and beyond expectations to ensure we stay running 24/7!
PTI not only solved our initial problems we were encountering, but their staff brought to light potential future safeguards to issues that could have cost us millions of dollars in downtime.