Covid has presented all of us with unexpected data center challenges. Our role is to support you in keeping your data center healthy and online.
Being able to monitor our data centers remotely has given us all peace of mind as we social distance. But not everything can be done remotely. Updates to the hardware and preventative maintenance still need a human presence.
Here are 3 data center challenges we’ve encountered in this Covid world:
1. Lack of Monitoring and Alert Systems
In addition to a disaster plan, some of our clients were prepared with a pandemic plan. This wasn’t the case for everyone. Many data centers didn’t have enough systems in place to remotely alert them to problems within their system. Their staff needed the notifications remotely to reduce staff within the building and properly social distance .
We have been able to help many of our clients get these monitoring and alert systems installed. Giving them the ability to see the health of their system and maintain their staff’s health.
Our small to medium clients struggled to balance their budget and the alert systems they need. We’re pleased with Vertiv’s new Environet Alert system. It is cost effective. The interface is clear and simple, and robust enough for large data centers. Send us a message or give us a call at 877.592.4259, if you’d like to find out if this might be a good option for your system.
2. Sometimes We Need Boots on the Ground
As wonderful as cloud technology is, sometimes the only way to troubleshoot and fix a problem is in person. Like many of you based on CDC recommendations, we have implemented ways to keep everyone safe while doing our jobs. But if your system doesn’t stay online this causes bigger problems for your overall organization and the people you serve.
We do our best to help you troubleshoot with the resources we have. Over the last couple of months, we’ve been slowly working our way back in the field to replace the duct tape solutions with longer lasting ones.
Our team is following the CDC guidelines, conducting symptom screenings on a regular basis, wearing masks to all of the job sites, and getting tested as clients are requesting.
3. Hardware is Hard to Come By
Covid has caused all sorts of unexpected issues. Asia was the hardest hit first, and they build most of the hardware we use in the data centers. So the supply is low and slow to come back to the levels we’re used to. In some cases, the hardware or batteries we need to install for a client is on backorder for several weeks.
This has caused lots of scheduling conflicts. When it’s safe to enter the facility, we may not have the hardware, and when we have the hardware, it may not line up with the right time to visit your facility. We do have the knowledge and experience on staff to devise workaround solutions to carry you through until the right piece does arrive.
Thank you for being patient with us as we all navigate this Covid season. We’re proud to help you and your team keep our world connected and running.