When your backup power system goes down, it’s not just an inconvenience — it’s a race against the clock. Whether it’s your UPS (Uninterruptible Power Supply), battery system, or entire backup infrastructure, unexpected outages can bring your business to a halt. That’s why emergency service isn’t just a nice-to-have — it’s an absolute necessity. And having a reliable team you can count on is the most important number you can save in your phone.
At PTI, we specialize in emergency services for backup power systems. With a rapid 4-8 hour response time, you don’t have to waste precious minutes navigating call trees or sitting on hold. One call to us, and we’ll handle the rest — fast, reliable, and cost-effective.
Why Emergency Service Matters
Power interruptions can strike at any time — and when they do, the consequences can be severe:
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- Data loss
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- System downtime
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- Lost revenue
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- Damage to equipment
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- Compliance violations
- Compliance violations
A system failure during an outage can be catastrophic and that’s why having a trusted service provider on standby is mission-critical.
One Call, One Solution
When something goes wrong, we know time is of the essence. That’s why our emergency service process is designed to be fast and easy:
- Make one phone call. No call trees. No transfers. No long hold times.
- Get a technician on-site within 8-hours. Our nationwide network of vetted third-party service providers ensures rapid on-site support, guaranteed.
- We coordinate with the manufacturer (if needed). If your equipment is still under warranty, we’ll work with the OEM (Original Equipment Manufacturer) directly to get their technicians on site — fast. You don’t need to chase them down. Let us do that for you.
- We save you money. Because of our extensive network of trusted third-party providers, we help clients save up to 30% on emergency service costs. No inflated OEM pricing. Just smart, reliable service. It’s already bad enough that your equipment is down, why add more salt to the wound with a HUGE service bill.
Under Warranty? No Problem
Many customers aren’t sure what to do when their UPS or backup batteries fail but are still under warranty. Here’s the truth: Only the original manufacturer can perform warranty-covered work.
But you don’t have to figure out who to call or sit through days of delay. When you contact us:
- We confirm the warranty status
- We contact the manufacturer on your behalf
- We coordinate service — and escalate when needed
This takes the burden off your shoulders and ensures you get the fastest response possible without violating your warranty terms.
Technicians You Can Trust
Our team isn’t just customer service reps — we’re backup power technicians ourselves. We know the systems, the symptoms, and the urgency. That’s why we act fast and speak your language.
Our technicians and partner service providers have deep expertise with:
- Uninterruptible Power Supplies (UPS)
- Battery banks (VRLA, lithium-ion, NiCad)
- Power Distribution Units (PDUs)
- Monitoring systems
No matter the hardware, we’ve seen it before — and we know how to fix it.
Fast, Affordable & Reliable — Emergency Service That Works
Some providers charge a premium for “priority” service — but we believe reliability shouldn’t come with an outrageous price tag. Through our trusted network of third-party service providers, we deliver:
- 4–8 hour response times
- Nationwide coverage
- 30% cost savings compared to OEM rates
- Clear communication throughout the process
And when you need a technician on site now, we’re ready to dispatch without delay.
One Call. No Hassles. Real Help.
Need Emergency UPS or Battery Service Right Now?
Don’t wait. Contact us immediately at 402.592.4259 or [email protected]. We’re ready to respond — because every second counts.
